If you have a query or issue with any product please do call our office 01462 231924 or email [email protected]
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If you would like to return items that were bought via PayPal for a full refund you will need to go through the paypal system for refunds.
You are responsible for paying for the shipping of any returned items. Shipping costs are non refundable.
Legacy Online Shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.
All sensitive information such as credit card details, name and address is encrypted. This means that information passed between your computer and our website cannot be read even in the event it is intercepted by someone else.
Terms of service
Goods will be sent to the address given by you in your order and stated in the Order Confirmation. We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.
By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
All items are shipped within 3 days of the order being placed unless you are contacted directly about product availability issues. Standard delivery for large hampers is Parcelforce 48 requiring a signature on delivery the only exeption being the soap set which is a 1st class package requiring signature on delivery. All items delivery is insured to the value of purchase.
If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you.